Exchange, Return, Repair

Warranty:

B.Tiff New York provides warranty for all our new and unworn products within 7 days of receipt. If a new and unworn product is defective or has visible signs of damage right out of its packaging, the product can be sent back to us for new replacements. Please email info@btiff.com for warranty coverage requests. 

Please note that items sold at discounted prices during a promotional sale, are Final and No Refund. We offer One Time EXCHANGE ONLY for these items within 14 days of purchase for products that are in brand new condition, never worn, and in their original packaging.

Exchange Policy

We offer One Time Exchange within 14 days of purchase for products that are in brand new condition, never worn, and in their original packaging. You can send back your product in exchange for a different product of equal value. 

• Clearance and Gift items are final and cannot be exchanged
• Exchange items must have tags still on and be sent back to us in their original packaging
• Exchange items must have no visible signs of wear or use
• Customers are responsible for the costs of shipping the exchange items back to us.
• Should the exchange item not meet the above guidelines, B.Tiff has the right to deny an exchange and have the item re-shipped to customers.
• Items purchased through a third-party vendor (outside of btiff.com and/or B.Tiff stores) must be exchanged through the vendor that it was purchased from.
• Please send the exchange item back to B.Tiff in the original packaging it came in.
• Orders outside of US may have duties and taxes incurred. Customers are responsible for paying these fees and B.Tiff is unable to waive or refund them, even if the order is returned back to us.
• Once items are received and inspected by our exchange team, the replacement product will be shipped in 1-2 business days

Making Your Exchange:

Please follow the steps below to make your exchange.

1. To initiate an exchange, please Email us at info@btiff.com with email subject "Exchange Request of [fill in your order number here]" to request for an Exchange Authorization Code. Please list out the items you would like to exchange and the corresponding reasons.
2. Once you receive the Exchange Authorization Code through our email reply, please proceed to send your exchange items back to us.
3. Please send the items to the address below with a Clearly Written Note stating the following.
1. Your Exchange Authorization Code
2. Your order number
3. Your full name, email, and full mailing address
4. Your exchange request in detail
4. Once you send out your exchange items, please also send us an email update with the above information and the tracking number of your package. We will send you your desired exchange item upon receipt of your return.  

Our Address: 790 Bloomfield Avenue #A4, Clifton, NJ 07012
ATTN: B.Tiff Distribution Team 

Refund Policy

Products purchased at their original/regular prices can be returned for a refund of original amount paid less a 10% restocking fee within 14 days of purchase for products that are in brand new condition, never worn, in their original packaging and passed our inspection. Please see further details on our Return Policy page.

Repair Policy

B.Tiff offers One-Time repair service with a fee for each product deemed repairable after its sale. B.Tiff New York holds the right to determine the charge of repair. Please see further details on our Repair Policy page.