Repair Policy

Repair Service:

B.Tiff New York holds the right to determine the charge of repair and offers repair services of our products for the following:

  • Cracking, chipping, or missing of stones
  • Re-polish of stainless steel metal part of the products
  • Replating of colors including black, blue, gold, and rose gold of the metal part of the products

Please follow the steps below for a repair service.

  1. To initiate a repair service, please email Clear Closeup Pictures of your items in need of repair to info@btiff.com with the following information stated clearly. 
    1. Your full name, email, and full mailing address 
    2. Your order number
    3. Your repair request in detail
  2. The B.Tiff Repair Service Department will assess the situation and if the items are deemed repairable, we will email the estimated repair charge to you. If you decide to proceed with the repair service, please reply to us with your confirmation of the repair service.
  3. Once we receive your repair confirmation email, we will email you the Repair Service Code. 
  4. Please send your repair item with or without your check of the estimated repair charge to our address below along with a Clearly Written Note of the following.
    1. Your Repair Service Code
    2. Your full name, email, and full mailing address 
    3. Your order number
    4. Your repair request in detail
  5. After sending the item, please also send us an email update with the above information and the tracking number of your package. 
  6. Once we receive your repair item, we will email you the Invoice of the Repair Charge for your repair order. If a check is included in your package the invoice email will be marked as “paid with check.” If no check is present in the package, an electronic payment link will be included in the invoice email for credit payment. Payment of the invoice will activate the repair process. 
  7. We will send you your repaired items upon completion of the repair service.

Our Address: 790 Bloomfield Avenue #A4, Clifton, NJ 07012

ATTN: B.Tiff Repair Team