Shipping & Returns

Shipping Times & Rates

To ensure the secure delivery of your order, B.Tiff New York does not ship orders to post office boxes. B.Tiff New York is able to accept post office box addresses for your billing needs.

Please allow 2-3 days processing time for all orders.

For each address within the United States, the following charges apply:

  • Ground shipping: FREE. Please allow 5-7 business days
  • 2nd-day shipping: $35. Please allow 2-3 business days. Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. 

    To inquire about shipments within the U.S. APO or FPO addresses, please contact Customer Service at (212) 695-1155. Representatives are available 9:00 AM - 5:00 PM EST Monday - Friday.

    Return & Exchange Policy

    If you would like to exchange a product in your order for whatever reason, we're here to help! We offer only exchanges of products within 30 days of receiving your order. You can return your product for store credit or a different product of equal value.

    Please note the following exceptions to our exchange policy:

    • Clearance items are final and cannot be exchanged or returned
    • Returned items must have tags still on and be returned in original packaging
    • Returned items must have no visible signs of wear or use

    To initiate an exchange, please go to https://btiff.com/a/returns and submit a request by:

    • Logging in to our online return portal at https://btiff.com/a/returns using your email address and order number
    • Choose the products you wish to exchange from your order
    • Wait for our returns team to send you a reply email about your request and further information regarding our decision
    • Send items back to us using the label provided

    Additional Information:

    • Once items are received and inspected by our returns team, the replacement product/store credit will be shipped/issued in 1-2 business days
    • Customers are responsible for shipping fees on returned/exchanged items

    Contact information:

    B.Tiff New York
    ATTN: Returns Team 
    790 Bloomfield Avenue #A4
    Clifton, NJ 07012

    If you have any questions, please contact Customer Service at (212) 695-1155. Representatives are available 9:00 AM - 5:00 PM EST Monday - Friday.