Shipping & Returns
Shipping Times & Rates
Currently, we are only able to accept online orders to shipping addresses within the United States, and Canada. To ensure the secure delivery of your order, B.Tiff New York does not ship orders to post office boxes. B.Tiff New York is able to accept post office box addresses for your billing needs.
Please allow 2-3 days processing time for all orders.
For each address within the United States, the following charges apply:
- Ground shipping: FREE. Please allow 5-7 business days.
- 2nd-day shipping: $20. Please allow 2-3 business days. Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee.
- Next-day delivery: $35 without signature confirmation or $35 with signature confirmation. Orders placed before 3:00 PM EST Monday through Friday will be delivered on the following day, including Saturdays where Saturday delivery service is available. Sunday and holiday delivery are not available.
To inquire about shipments within the U.S. APO or FPO addresses, please contact Customer Service at (212) 695-1155. Representatives are available 9:00 AM - 5:00 PM EST Monday - Friday.
A customer is able to return product 5 business days from the day they received the product. Returned product must be received in brand new condition and not WORN. Returns may be sent to our Customer Service Center. Shipping will not be refunded.
Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions below.
Exchanges may be sent to our Customer Service Center at:
B.Tiff New York
ATTN: Customer Service
790 Bloomfield Avenue #A4
Clifton, NJ 07012
If you have any questions, please contact Customer Service at (212) 695-1155 or (201) 973-1598. Representatives are available 9:00 AM - 5:00 PM EST Monday - Friday.