Shipping & Returns

Shipping Times & Rates

To ensure the secure delivery of your order, B.Tiff New York does not ship orders to post office boxes. B.Tiff New York is able to accept post office box addresses for your billing needs.  Items ordered together may not always ship together. If your order requires more than one shipment, you will only be charged one shipping fee. 

Please allow 2-3 business days processing time for all orders. Longer processing time might be required during holiday periods. 

For each address within the United States, the following charges apply:

  • Ground shipping: FREE USPS ground shipping for orders over $30. Please allow 5-10 business days delivery time. Orders below $30 is automatically calculated using USPS shipping rate according to the destination.
  • Express 2nd-day shipping: $55.
  • Other shipping services such as UPS and USPS Priority Mail are also available for individual needs.

    To inquire about shipments within the U.S. APO or FPO addresses, please contact Customer Service at (212) 695-1155. Representatives are available 9:00 AM - 5:00 PM EST Monday - Friday.

    For destinations outside of United States including Canada,

    • Shipping for orders over $200 is FREE.
    • Orders below $200 for Canadian destinations is $15.
    • Orders bellow $200 for international destinations other than Canada is automatically calculated using USPS shipping rate according to the destination


    Return & Exchange Policy

    If you would like to exchange a product in your order for whatever reason, we're here to help! We offer only exchanges of products within 30 days of receiving your order. You can return your product for store credit or exchange a different product of equal value.

    Please note the following exceptions to our exchange policy:

    • Clearance items are final and cannot be exchanged or returned
    • Returned items must have tags still on and be returned in original packaging
    • Returned items must have no visible signs of wear or use

    To initiate an exchange, please email us at info@btiff.com or call us at (212)-695-1155

      Additional Information:

      • Once items are received and inspected by our returns team, the replacement product will be shipped /store credit will be issued in 1-2 business days
      • One free return label is offered per Regular Priced order for the exchange items. Customers are responsible for the shipping costs to exchange for items bought at discounted prices.
      • Orders outside of US may have duties and taxes incurred. Customers are responsible for paying these fees and B.Tiff is unable to waive or refund them, even if the order is returned back to us.
      • Please return the item back to B.Tiff in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. B.Tiff will not be responsible for increased fees due to large packaging.
      • Should the returned item not meet the above return guidelines, B.Tiff has the right to deny an exchange and have the item re-shipped to customers.
      • Note: Items purchased through a third-party vendor (outside of btiff.com and/or B.Tiff stores) must be returned through the company that it was purchased from.

      Contact information:

      B.Tiff New York
      ATTN: Returns Team 
      790 Bloomfield Avenue #A4
      Clifton, NJ 07012

      If you have any questions, please contact Customer Service at (212) 695-1155. Representatives are available 9:00 AM - 5:00 PM EST Monday - Friday.